Terms of Service

Last updated November 5, 2019

Acceptance of terms

By using the lunadocs.com web site and making use of Luna Docs, a service offered by Black Hole Labs, LLC (referred to as “The Company” or “we”), you agree to comply with and be bound by the following Terms and Conditions of use. These Terms and Conditions cover all present and future features offered by your Luna Docs account, individually and collectively referred to as the "Service”.

The Company reserves the right to update these Terms of Use at its discretion and without notice or consideration. You are responsible for regularly reviewing these Terms of Use.

Description of service

Luna Docs provides internet-based services including software to create, edit, and collaborate on secure documents. Your use of the Service signifies that you agree that it is provided AS IS and AS AVAILABLE. We make reasonable efforts to ensure that the Service is available 24/7, however, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place or due to downtime or maintenance from a third-party provider.

The Company claims no legal liability for the availability, timeliness, or reliability of the Service. Furthermore, you will not hold the Company liable or seek indemnification if private or confidential material is unintentionally released as the result of a security failure or vulnerability in the performance of the Service. This waiver of liability covers accounts provided for free and accounts provided in exchange for money, unless a separate written service agreement is signed between the parties.

We may make improvements and changes to the Service at any time without notice. The Company may at its sole discretion, terminate service without cause or notice.


Our Privacy Policy explains the way we handle and protect your personal data and privacy in relation to your use of the Service and your browsing of the lunadocs.com web site. By agreeing to the present Terms of Service you also agree to our Privacy Policy.

User restrictions

This Service is provided exclusively to individuals who are at least 13 years of age, or to minors who have obtained parental or legal guardian consent to open and maintain an account. If you’re accessing the Service from a country or region that has a higher age limit, the limit in that country or region will apply to you. Though we have no means of verifying age during registration, we reserve the right to immediately terminate any account we believe belongs to someone under the age of 13.

This Service is provided exclusively to persons. Accounts registered by “bots” or automated methods are not authorized and may be terminated.

Use of service

You agree to not use this Service for any unlawful or prohibited activities. You also agree to not disrupt the Luna Docs networks and servers.

You further agree not to abuse the storage provided to you as part of using the Service. This includes, but is not limited to, attaching very large files to documents or repeatedly downloading files. We reserve the right to impose file size limits or restrict or terminate your access to the Service.

We reserve the right to terminate accounts which are being used for illegal activity, particularly in response to court orders from the competent authorities informing us of such illegal activity.

The Company has no obligation to store or forward the contents of terminated accounts. Due to the encrypted nature of the Service, you acknowledge that the Company has no ability or obligation to recover your data if you misplace your password.


The Company accepts no responsibility for the third-party content that is otherwise stored, transmitted or provided to the Service. Content is the sole and exclusive responsibility of the user who provided the content to the Service.


The Service offers subscription plans that may be available at different time intervals, for example, on a monthly or yearly basis. The plans are subject to change from time to time wihout liability to the Company or any prior notice required.

All subscription payments made with credit card are recurring and will automatically be renewed at the end of the billing period for your subscription plan. Bitcoin payments are one-time payments that are credited to your account balance in USD at the current BTC/USD exchange rate.


The paid Services provided by the Company are generally non-refundable and any refunds or credits given will be at the sole discretion of the Company. Paid accounts which are terminated due to a violation of these Terms of Service will incur the loss of all payments and credits and are not eligible for refund.

If we choose to issue a refund it will generally be processed within seven (7) days, and will be made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or Bitcoin.

The Company has the right to discontinue service immediately if a fraudulent payment is detected, such as the use of a stolen credit card, and such cases may be further referred to the competent authorities.


We reserve the right to suspend or delete any accounts that have been inactive for over 6 months. Paid accounts with active paid status are not subject to this measure


As a result of your agreement to these Terms of Use, you agree to hold harmless and indemnify the Company, its subsidiaries, affiliates, officers, agents, employees, partners, and customers from any claim coming as a result of your use of any of the Company’s services.


Should a need for legal action arise, we reserve the right to have said action occur within the jurisdiction of the State of Delaware.


You understand that if any portion of this agreement is ruled invalid or unenforceable, that provision will be considered severed and any remaining provisions will continue in force. Furthermore, at the Company’s discretion, the severed provision may be enforced in a manner consistent with applicable law as nearly as possible to reflect the original intentions.


The failure of the Company to exercise or enforce any right or provision of this agreement shall not operate as a waiver of such right or provision. Any waiver of this agreement by the Company must be in writing and signed by an authorized representative of the Company.


The Company may terminate this agreement at any time, with or without notice, for any reason.


For any inquiries, you can reach us at [email protected].